These Terms & Conditions govern the sale of products on [Store Name], operating under Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 (“E-Commerce Rules”). By placing an order, you agree to these terms.

Eligibility & Account

• You must be of legal age (18+) and competent to contract.
• Account holders must provide accurate, lawful details.

Product Pricing & Orders

• All prices are displayed in INR and include applicable taxes.
• Shipping and handling charges, if any, are clearly itemized.
• Acceptance of an order is subject to availability and payment confirmation.

Returns, Refunds & Exchanges

• Return Window & Conditions: You may return products within 7 days of delivery if they’re defective, damaged, or not as described; some items may qualify for return within up to 15 days depending on category. To be eligible for a return, products must be unused, in original packaging, with all accessories and proof of purchase.
• Refund & Exchange Options: For valid returns, you may choose between:
  • Full refund via the original payment method (within 7 working days of approval).
  • Replacement of the same item (subject to stock).
  • Store credit, if agreed upon.
  • Refund must include applicable taxes and shipping charges when product faults are the store’s responsibility.
• Return Shipping Charges: If the return is due to our error (defect, wrong or damaged product), we cover shipping. For change-of-mind returns, you bear the return shipping costs.
• Cancellation Rights: Orders can be cancelled before dispatch without any charges. Cancellation post-dispatch may incur logistics or restocking fees, which will be communicated clearly.

Grievance Redressal

• A dedicated Grievance Officer (contact details displayed on site) handles all consumer complaints.
• Complaints must be acknowledged within 48 hours, and resolved within 30 days.
• If unresolved, consumers may escalate via the National Consumer Helpline (1800-11-4000) or file a complaint through the E-Daakhil portal.

Legal Compliance & Consumer Rights

• We ensure transparency and fairness in all dealings—including accurate descriptions, pricing, and refund/exchange terms.
• Under the Consumer Protection Act, 2019, you retain rights to claim refund, replacement, or compensation for defective or misrepresented products.
• Blanket “No Return” policies are not enforceable and violate consumer rights.
• For serious deficiencies or misbehavior, consumers may approach district/state/national Consumer Dispute Redressal Commissions or file complaints via E-Daakhil.

Liability & Limitations

• We are not liable for indirect, incidental, or consequential damages arising from use of purchased products, except where prohibited by law.
• We comply with Indian contract principles (e.g. Indian Contract Act, 1872), including compensations for breach of contract if refund commitments are not honored.

Modifications

• We reserve the right to amend these Terms at any time, with updates posted on our website. Significant changes will be highlighted.

Governing Law

• These Terms are governed by Indian law, with jurisdiction at location of our registered office for all disputes.